Refunds & Cancellations Policy

Refunds for cancellations or rescheduling of performances

If the performance to which a ticket relates is, after you have acquired it, rescheduled to a date, time or venue other than that stipulated on the ticket, (or advertised on the website or mobile application when you acquired it) you may claim a refund of the ticket price from us at any time during normal box office hours before the scheduled performance. 

If a performance is cancelled, you may claim a refund of the ticket price up to 21 days after the originally scheduled performance. Refunds may exclude any costs which we have incurred by selling the ticket to you. Tickets purchased online through this website using a credit or debit card will automatically be refunded to the purchaser's card on cancellation of a performance.

The process for claiming refunds is as follows:

In respect of cancellations, a refund may be claimed by presenting the ticket relating to the cancelled performance at the box office or other authorised sales outlet within 21 days of the date for which the performance was originally scheduled. In respect of rescheduled performances, a refund may be claimed by presenting the ticket at any time during normal box office hours by presenting the ticket at the box office or other authorised outlet before the rescheduled performance.

You will not be entitled to a replacement or refund if you lose a ticket acquired from us. 

If you arrive at the venue after the time at which the performance is scheduled to start, you will not have the right to enter the venue. If you are refused admission in these circumstances, you will not be entitled to claim any refund.

Enquiries can be made by email to [javascript protected email address] or by calling +971 6 556 0777